Whether you have a business website or an online store, we offer Maintenance Plans designed to match your needs. Choose the plan that's right for you and let us take care of the technical side of your website.
Absolutely.
Your website does not need to be hosted with GT Media World. We can provide Maintenance Plan services regardless of your hosting provider, anywhere in the world.
To get started, we simply require administrative access to your website and, if applicable, FTP access. All credentials must be securely submitted through the Client Portal.
As part of our onboarding process, we perform an initial assessment of every website.
If we discover malware, security issues or other technical problems that require remediation before regular maintenance can begin, we'll provide you with a detailed explanation and an estimate for the required work.
Once the issues have been resolved, your Maintenance Plan services will begin as normal.
Many WordPress websites rely on premium plugins and themes.
If your website uses commercial plugins that require an active license, you'll need to maintain valid licenses with their respective developers. This ensures your website continues receiving updates, new features and security patches.
If we identify any expired or missing licenses during our initial assessment or ongoing maintenance, we'll let you know.
All requests are submitted through the Client Portal using our ticketing system.
Simply describe the work you'd like us to complete and attach any relevant files or instructions.
All requests are handled in the order they are received and according to the response times associated with your selected Maintenance Plan.
If your requested work exceeds the time included in your Maintenance Plan, we'll stop before exceeding your allocated time and contact you for approval.
No additional work will be performed without your authorization.
Once approved, additional work is billed in 30-minute increments according to our current hourly rates.
Yes.
You can upgrade or downgrade your Maintenance Plan at any time.
Changes take effect at the beginning of your next billing period, ensuring uninterrupted service and predictable billing.
Yes.
You may cancel your Maintenance Plan at any time.
Your plan will remain active until the end of your current paid billing period, after which it will automatically terminate and no further invoices will be generated.
Once the service has ended, any credentials provided solely for the purpose of delivering Maintenance Plan services will be permanently removed from our systems.
Every Maintenance Plan includes access to your Maintenance Report through the Client Portal.
Each report provides a clear record of the work performed on your website, including updates, maintenance activities, completed requests and other services delivered as part of your plan.
Your reports remain available in the Client Portal, giving you complete transparency into the ongoing care of your website.
